Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain
Contact details
Telephone: 07733885769
Email: hello@clarekeenreiki.co.uk
What information we collect, use, and why
We collect or use the following information to provide patient care and services:
• Name, address and contact details
• Date of birth
• Emergency contact details
• Health information (including medical conditions, allergies, medical requirements and
medical history)
• Information about care needs (including medication)
• Payment details (including card or bank information for transfers and direct debits)
• Records of client healing sessions
We also collect the following special category information to provide client care. This
information is subject to additional protection due to its sensitive nature:
• Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your
personal information. There is a list of possible lawful bases in the UK GDPR. You can find
out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in
brief below. You can find out more about your data protection rights and the exemptions
which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal
information. You can request other information such as details about where we get
personal information from and who we share personal information with. There are
some exemptions which means you may not receive all the information you ask for.
Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal
information you think is inaccurate or incomplete. Read more about the right to
rectification.
• Your right to erasure - You have the right to ask us to delete your personal
information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how
we can use your personal information. Read more about the right to restriction of
processing.
• Your right to object to processing - You have the right to object to the processing of
your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the
personal information you gave us to another organisation, or to you. Read more about
the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you
have the right to withdraw your consent at any time. Read more about the right to
withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within
one month.
To make a data protection rights request, please contact us using the contact details at the
top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide client care are:
• Consent - we have permission from you after we gave you all the relevant information. All
of your data protection rights may apply, except the right to object. To be clear, you do
have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a
contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
• Directly from you
How long we keep information
The Reiki Federation advises that Reiki practitioners keep client records for 7 years.
For more information on how long we store your personal information or the criteria we use to
determine this please contact us using the details provided above.
Who we share information with
Others we share personal information with
• Other health providers (eg GP) but only in a safeguarding situation where we believe there
may be a possible threat to life.
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where
we will share relevant health and care information.
These are where:
• you’ve provided us with your consent (we have taken it as implied to provide you with
care, or you have given it explicitly for other uses);
• we have a legal requirement (including court orders) to collect, share or use the data;
• on a case-by-case basis, the public interest to collect, share and use the data overrides the
public interest served by protecting the duty of confidentiality (for example sharing
information with the police to support the detection or prevention of serious crime);
• If in England or Wales – the requirements of The Health Service (Control of Patient
Information) Regulations 2002 are satisfied; or
• If in Scotland – we have the authority to share provided by the Chief Medical Officer for
Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for
Health and Social Care or other similar governance and scrutiny process.
How to complain
If you have any concerns about our use of your personal information, you can make a data
protection complaint to us:
Email: hello@clarekeenreiki.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can
also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint